Deposit: To guarantee your reservation, a deposit of fifty (50%) percent is required. (in full for stays of less than one week) The remaining balance is due thirty days prior to the arrival date. Reservations made by parties outside of the U.S. are due in full at the time of reservation.
Cancellation of the reservation, or any portion thereof, made two weeks or more prior to the reservation date will be refunded in full, less a 10% administrative fee. Arrival dates within one week of Special Events and Holidays require 30 days notice of cancellation for a deposit refund in full, minus a 10% administration fee. Reservations which include the rental of the entire farm (such as weddings), require a sixty day notice of cancellation. Deposits and fees are converted to payment after the cancellation deadline and will not be returned without the minimum required notice of cancellation. There is no refund for 'no-shows', emergencies and early check-outs since this would be after the cancellation deadline and would not allow time to re-rent. Cancellation dates and balance due dates are based on original reservation dates. We will gladly reschedule your original reservation date at no charge. Second or later rescheduled reservations will incur a 10% administrative fee. There is a three night minimum stay required for all holidays.
No Tipping: There is no tipping. All other policies involve making your stay enjoyable and comfortable. Please note that the state of North Carolina does have a 12% Sales & Lodging Tax, which we are required by law to collect for stays of less than 180 days.
Non-Smoking: Many guests at the Gardener's House are health conscious and/or sensitive to tobacco smoke. There are three covered outdoor areas provided for smokers. The Gardener's House at Frog Holler is a non-smoking establishment. If you or your guests smoke indoors, the farmhouse will have to be vacated in order for air ionization for the next guests.
Pets Pets are always very welcome if accompanied by responsible pet owners. There is a $25 fee for pets. Pet owners are responsible for their pets and any and all damages incurred to the premises during their stay. Unauthorized pets will incur an additional fee.
Acts of Nature, etc.: The staff of The Gardener's House does everything possible to make your stay comfortable, relaxing and pleasurable but is not responsible for damages or inconveniences caused by acts of nature or anything that is not in it's control, including but not limited to too much rain, too little rain, temperature, any noise not generated on the farmhouse grounds, wind, storms, etc.
Maid Cleaning Service: If you are enjoying an extended stay at The Gardener's House, cleaning service is available as needed at an hourly charge.
  The Gardener's House At Frog Holler 234 Tommy Boyd Road Waynesville, NC 28785 Email: froghollerhouse@aol.com  |
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